FAQS

We offer you our following channels:

• Call center: +52 (998) 2 53 61 12
• Web site: https://www.america-carrental.com

All our quotes are made considering the vehicle category, not a specific car model.

We know that the safety of you and your family is the most important thing, then click on the link and know our coverage: https://www.america-carrental.com/en/policies.html

It is the return of the vehicle in any of our branches in the Mexican Republic, this has an additional charge, check with our advisors.

Here is our list of branches, click on the following link and get to know the one closest to your city: https://www.america-carrental.com/en/our_location.html

America Car Rental operates a diverse fleet of vehicles that will surely suit your needs, click on the link and get to know: https://www.america-carrental.com/en/car-rental/our-vehicles.html

You can do this in this method, however, this same person must be the owner of the rental, so if you want someone else to also drive the vehicle, it must be added as an additional driver, which has an extra charge.

All our quotes are made under 24 hour rate, so it is possible to rent for 1 hour, but the quotation will be handled per day.

Only credit cards for the deposit in guarantee of the rent: American Express, Visa, MasterCard, Discovery. WE DO NOT ACCEPT DEPARTMENTAL CARDS OR CASH DEPOSITS AS GUARANTEES FOR CAR RENTAL.

The age of majority is 18 years and older.

• Official ID (INE or Passport)
• Driving license (valid)
• Credit card (to the owner of the rental)

For your car rental in Cancun, you will need to have a driver’s license, regardless of nationality.

Both documents must coincide. Both are indispensable requirements.

Sure! America Car Rental offers the following items and extra services:

• Baby or infant seats
• GPS with Wi-Fi service and unlimited calls.

They involve extra cost and are subject to availability.

You have a time of 3 days after the end of your rent, to inform us about your status and the car, if we do not receive any notification from you, we will proceed legally with the relevant authorities. We suggest that you consider Clauses 19 & 20 of your lease.

The first thing to do is immediately notify America Car Rental at: +52 1 (998) 2 53 61 10 or contact us by WhatsApp at +52 1 (998) 2 41 83 57

It is important to have the following information on hand:

• Contract number
• Vehicle plates
• Address or location as exact as possible.
• Remember to stay at the scene of the incident until you receive directions.

Something you should take into account is, if it is breached in any clause of the lease, the coverage you purchased will be declined. At AMERICA CAR RENTAL we suggest you consider Clause 08 of your lease.

If your rent has SRA coverage, America Car Rental will be giving you all the assistance during your trip, the only thing that will be charged will be the fuel, this depending on the current tab of America Car Rental.

That’s right, it is a free service for our users, however, the case is for mechanical deterioration on the use of the car and not for negligence in driving the car.

You can do it by:

1. Call Center: 52 (998) 253 6112
2. Website: americacarrental.com.mx

Now traveling to Belize with your car rental in Cancun is easier, as America Car Rental offers you the necessary documents to visit this country, at no cost. You should only consult about the insurance requested by the government of Belize.

Once you have defined the place, date and time of return, you must comply with the established.

¡Sure! With our Drop-Off service you can return your car in rent at any of our branches in Mexico. Mérida only has drop-off service in branches in the center and southeast of the country (Cancun, Playa del Carmen, Tulum, CDMX)

That’s right, it’s stipulated under contract that you must return the car under the same fuel level you were delivered to.

Send us an email to: facturacion@america-carrental.com

With your booking details:

• Contract Number.
• Reserve Number.
• Corporate Name.
• F.C.
• Fiscal Address.
• Use of CFDI.
• Contact phone.